Virtual Masses operates mission-critical infrastructure on behalf of our clients. Earning and keeping trust is the foundation of that work. This policy describes what information we collect, how we use it, and the choices you have.
Information we collect
We collect information you provide directly — such as your name, business email, company and the details of your inquiry — when you contact us, request a proposal or subscribe to updates. For active customers, we collect operational data necessary to provision and support your environment, including account credentials, configuration details and ticket history.
We also collect limited technical information automatically when you visit our site, including IP address, browser type, referring page and pages viewed. This helps us measure performance and improve the experience.
How we use information
We use the information we collect to:
- Deliver, support and improve our services
- Respond to inquiries and provide customer communications
- Operate, secure and monitor infrastructure on behalf of clients
- Comply with legal obligations and enforce our agreements
Security
Security is engineered into every layer of our platform. We maintain administrative, technical and physical safeguards designed to protect information against unauthorized access, alteration, disclosure or destruction. No system is perfectly secure, but we work continuously to reduce risk and respond rapidly when issues arise.
Data retention
We retain information for as long as needed to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. Customer data hosted in managed environments is retained in accordance with the applicable service contract.
Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict use of your personal information, and to object to or withdraw consent for certain processing. To exercise these rights, email privacy@virtualmasses.com.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected in the "Last updated" date above and, where appropriate, communicated directly.